Refund Policy

Effective Date: 24-10-2025

At My Bright Skin Shop, your satisfaction is our top priority. We want you to love your purchase! If you’re not completely happy, here’s how our refund and return process works.

Returns & Refunds

• Eligibility: Items must be unused, unopened, and in their original packaging. Returns are accepted within 30 days of delivery.
• Non-Refundable Items: Gift cards and items marked as Final Sale cannot be refunded.
• Used or Opened Items: May be eligible for store credit at our discretion.

How to Request a Refund

1. Email us at info@mybrightskinshop.com within 30 days of receiving your order.
2. Include your order number, the product(s) you wish to return, and the reason for return.
3. Our team will review your request and, if approved, provide instructions for returning the item.

Shipping Returns

• Customers are responsible for return shipping costs, unless the item was defective or damaged during delivery.
• We recommend using a trackable shipping service to ensure your return is received safely.

Refund Processing

• Once we receive and inspect your return, we will process your refund to the original payment method within 7–10 business days.
• Shipping fees are non-refundable, except for defective or incorrect items.

Defective or Damaged Items

• If your product arrives damaged or defective, please email us immediately with a photo of the item.
• We will provide a full refund or replacement at no extra cost.

Ontario, Canada Residents

Your statutory rights under Ontario consumer protection laws remain intact. This policy does not limit or waive those rights.